Implementing warehouse management system for 3PL company
The Challenge
A fast-growing pharmaceutical and cosmetics manufacturer aimed to provide fully outsourced e-commerce fulfillment across Europe. Key challenges included:
Lack of experience in handling D2C orders and parcel courier shipments.
Existing WMS limitations – not integrated and required significant adjustments for unit-level picking processes.
Need for scalable operations to support multi-channel e-commerce growth.
What We Do
To address these challenges, the company implemented a dedicated Warehouse Management System (WMS) with expert support:
Vendor Selection – Conducted market research, created a shortlist of WMS vendors, and developed TO-BE documentation describing e-commerce processes.
RFP and Evaluation – Prepared a Request for Proposal; evaluated vendors based on functional fit, scalability, security, timeline, and commercial terms, and calculated total cost of ownership.
Implementation Support – Served as project manager, supporting Operations and IT teams, managing risks, timeline, and budget.
Results
Successful Implementation – WMS selected within 2 months and implemented within 6 months.
Multi-Channel Support – Enabled D2C and B2B order processing, integrating 12 sales channels and 8 courier services across Europe.
Scalable Solution – Open configuration allows adding new warehouse locations without additional implementation.
Business Expansion – Supported creation of the company’s own D2C cosmetics line, enabling independent warehouse operations in the future.
Summary
The project enabled the company to:
Launch a 3PL subsidiary for e-commerce fulfillment.
Implement a tailored WMS supporting multi-channel operations.
Achieve scalable growth and operational independence.
Lay the foundation for the company’s own D2C product line.
This solution empowered the operations team to manage future expansions efficiently, ensuring long-term operational and commercial success.
