Process Audit, Warehouse Reorganization, and Mentoring for a Medical Equipment Distributor
The Challenge
Logistics processes relied on manual work, disconnected systems, and paper workflows, with no performance measurement or daily planning. The company was heavily dependent on a single carrier and had an unstructured logistics organization.
What We Do
A logistics process audit with workshops and on-site observation, resulting in an issue log.
Analysis of over three years of sales data and development of candidate performance metrics.
Recommendations for systems integration, document workflow automation, and receiving digitalization.
Design of a new logistics department structure, together with a mentoring program for staff.
Results
Dependence on a single carrier handling roughly 80 percent of shipments.
A designed logistics department structure covering 10 positions with defined responsibilities.
A full set of metrics defined for measuring lead time, accuracy, and on-time performance.
Summary
The audit revealed a lack of systems integration, performance measurement, and standards, alongside a heavy reliance on manual work. It delivered a plan for digitalization, structural reorganization, and KPI implementation, complemented by staff mentoring.
