Specification and Functionality Assessment of a Delivery Management Platform
The Challenge
The need was to systematize and assess the platform's full functional scope as a tool for centralized delivery management, in order to demonstrate its ability to optimize logistics processes, reduce costs, and improve the customer experience.
What We Do
Development of a detailed specification of the platform's functional areas.
Description of carrier integration mechanisms and automatic delivery-option selection.
Analysis of analytics modules, including automated invoice-to-contract-rate reconciliation.
Description of returns, personalization, cost optimization, and scalability areas.
Results
A complete functionality catalog covering 13 areas of the platform.
Savings mechanisms identified, based on invoice control and dynamic carrier selection.
A description of support for omnichannel strategy through a single integration.
Summary
The material provides a complete specification of the delivery management platform as a tool for centralizing and automating delivery processes. It highlights the savings mechanisms and the value delivered for omnichannel service and the customer experience.
