Supply chain vision and long term strategy preparation for construction materials company
The Challenge
Baukrane, a leading CEE construction material company growing 20% YoY, faced scalability issues in its supply chain:
Inconsistent processes across 4 branches in sourcing, procurement, and logistics
Limited knowledge transfer and benchmarking opportunities
Risk to cost structure and operational efficiency
What We Do
To tackle these challenges, the company focused on standardization, automation, and efficiency:
Customer Segmentation – Classified customers by value, volume, frequency, and service requirements for targeted deliveries
Delivery Methods Definition – Developed SLAs and activity-based cost calculations per customer and product type
Warehousing Process Revamp – Optimized layouts, implemented a new warehouse management system, and updated quality control procedures
Planning Process Redefinition – Introduced Sales & Operations Planning (S&OP) linking commercial plans with procurement and logistics
Results
14% reduction in customer claims due to better SLA alignment and understanding of customer needs
8% lower processing costs per order
Improved logistics talent transfer and knowledge sharing between branches
6% decrease in transportation costs and enhanced visibility on cargo partner performance
New WMS secured process stability
IT systems insights led to decision to upgrade legacy ERP
Predictable supply chain with stabilized operational costs
Summary
Baukrane achieved significant improvements through:
Customer segmentation and tailored delivery strategies
Optimized warehousing and processes
Technology adoption including new WMS and ERP upgrade
Cost reductions and operational efficiency gains
These initiatives ensured a scalable, predictable, and efficient supply chain supporting future growth.
